EFFECTIVE JULY 24, 2026 · BLUE GRID IT, A SERVICE OF SUNSTAR AMERICA LLC, ROCKVILLE, MARYLAND
To deliver service: your name, contact details, service address, job details and photos you share, and payment card data (handled entirely by Stripe — we never see or store full card numbers). We also convert your service address into map coordinates so we can route a technician to it and confirm arrival. If you use the Blue Grid IT technician app as a technician, see section 7. Our website uses only the cookies necessary to operate; we do not sell advertising.
To schedule and perform your service, match a technician, process payment after completion, send appointment texts and receipts, and maintain records of completed work (including technician photos of the finished job) for quality and dispute resolution.
Your assigned technician sees the job details needed to complete your service. Calls and texts with technicians are routed through our company number. We rely on a small set of service providers who process data only on our instructions: Stripe (payments), Twilio (calls and text messaging), Checkr (technician background checks), Google Maps Platform (address lookup, routing and arrival estimates), and Vercel and Supabase (hosting and database). We never sell your personal information.
We do not sell, rent, or share mobile phone numbers or SMS consent with any third party for their own marketing purposes. Mobile information is shared only with the service providers that make our messaging work (our SMS carrier and the technician assigned to your job, who reaches you through our masked company line and never sees your number directly). This sharing is limited to delivering your service and is never for marketing.
When you book a service and provide your mobile number, you consent to receive SMS messages about that appointment: booking confirmations, technician arrival and status updates, and two-way conversation with your assigned technician. Message frequency varies by appointment activity and is typically a handful of messages per booking. Message and data rates may apply.
Reply STOP to any message to opt out of further texts, or HELP for help. Opting out of SMS does not cancel your appointment; we will contact you by phone or email instead. You can also reach us at admin@bluegrid-it.com.
To keep personal numbers private, calls and texts between you and your technician are relayed through a Blue Grid IT number. Those communications are logged. For calls we record the date, time, direction and participants; for text messages we also retain the message content. Both you and your technician are notified of this before any communication takes place.
Because our calls come from a company line rather than a personal handset, our business name — and, where your carrier supports it, our logo — may be displayed on your phone when we call you. This is caller identification only: we register our number and business details with telephone carriers so that a call about your appointment is recognisable instead of arriving as an unknown number. Registering for this does not give carriers access to your personal information.
We use these records to resolve disputes, verify that a technician attempted to contact you before a missed appointment, and improve service. They are not used for marketing and are not sold or shared with third parties for their own purposes. You can request a copy of the log for your own appointment by emailing admin@bluegrid-it.com.
We convert your service address into map coordinates to plan a route, estimate arrival, and confirm that the technician reached the correct property. We do not collect location data from customers — we never ask for, or track, your own device's location.
While a technician is on the way to you, we share their live location with you through a tracking link, so you can see where they are and when to expect them. That link works only for your own appointment, only while the visit is active, and stops sharing location as soon as the job is closed.
This section applies to technicians who use our app. It does not apply to customers.
Location. With your permission, the app collects your precise location while you have an active job — including in the background while you are en route or on site. It is used to show the customer your live progress and arrival estimate, to confirm you arrived at the correct address, and to build your own mileage records. Location is not collected when you have no active job, and you can withdraw the permission at any time in your device settings, though live tracking and arrival confirmation cannot work without it.
Camera and photos. Photographs you take in the app document the work before and after, along with any damage or access problem you report. They are stored with the job as part of its record.
Notifications. We store a device token so we can send you job offers and customer messages.
Closing your account. You can close your account from the app at any time. We delete your login, contact details, profile photo, home location and device tokens. Some records are kept because law or contract requires it: payout and tax records for seven years, signed agreements and background-check consents for three years, and job records — including signatures, photos and evidence — with the jobs they document, because those form the customer's record of work performed at their home. Anything still owed to you is paid out.
Applications. If you apply and we are not able to move forward, we keep your application and the reason for the decision, so that you can ask us about it and we can answer you accurately.
Job records are retained for warranty, tax, and dispute purposes. You may request a copy of your data or deletion of your account information by emailing admin@bluegrid-it.com — we honor requests within 30 days, except records we must keep by law.
Data is encrypted in transit, access is restricted, and technician identity is verified through government-ID checks. No system is perfect; if a breach affecting your data ever occurs, we will notify you promptly.
Our services and website are not directed to children under 13, and we do not knowingly collect their information.
Questions? admin@bluegrid-it.com